Terms & Conditions

Terms & Conditions

Last updated: July 2026

1. Introduction

Welcome to Nuzzle Pet Care ("we", "our", "us"). By accessing or placing an order on our website at nuzzlepetcare.store, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site. If you do not agree to these terms, please do not use our website.

2. Who We Are

Nuzzle Pet Care is an online retail business selling premium pet care products to customers in the United Kingdom. We operate as a dropshipping business, meaning orders are fulfilled directly by our trusted third-party suppliers.

3. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age;
• You are legally capable of entering into a binding contract;
• You are based in the United Kingdom or are ordering for delivery to a UK address.

4. Products

We make every effort to display our products as accurately as possible, including descriptions, images, and pricing. However, colours and appearance may vary slightly depending on your device display settings. We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice.

All products sold through Nuzzle Pet Care are intended for lawful pet care use only. We accept no liability for misuse of any product.

5. Pricing & Payment

All prices on our website are displayed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. Payment must be made in full at the time of purchase. We accept all major credit and debit cards, and Apple Pay where available.

We reserve the right to cancel any order where a pricing error has occurred, in which case we will notify you immediately and offer a full refund.

6. Orders & Contract

When you place an order on our website, you are making an offer to purchase products subject to these Terms. Your order is accepted and a contract formed only when we send you a dispatch confirmation email. We reserve the right to decline or cancel any order at our discretion.

You are responsible for ensuring that all order details — including your delivery address and product selection — are accurate before completing your purchase.

7. Delivery

Delivery times and conditions are governed by our Shipping Policy, which forms part of these Terms & Conditions. While we take every care to ensure prompt delivery, we cannot guarantee delivery on specific dates.

8. Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy. Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected by these Terms.

9. Cancellation Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel an order within 14 days of receiving your goods, without giving any reason. To exercise this right, please notify us in writing at nuzzlepetcare@gmail.com before the 14-day period expires. Return shipping costs will be your responsibility unless the item is faulty or misdescribed.

10. Intellectual Property

All content on this website — including text, images, logos, product descriptions, and design — is the property of Nuzzle Pet Care or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, copy, or use any content from this site without our prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Nuzzle Pet Care shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products. Our total liability for any claim shall not exceed the value of the order in question. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Third-Party Links

Our website may contain links to third-party websites. These are provided for your convenience only. We have no control over the content of third-party sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Privacy & Cookies

Your use of this website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes your acceptance of the new Terms.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from your use of our website or your purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

For any questions regarding these Terms, please contact us at nuzzlepetcare@gmail.com.